Customer Success Manager (German Language Required) Job at RLDatix, Myrtle Point, OR

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  • RLDatix
  • Myrtle Point, OR

Job Description

Overview

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity
  • Opportunity for career advancement and growth within the organization
  • Comprehensive benefits including private health and group accident insurance
  • Employee Assistance Program (EAP) for confidential support
  • Loyalty Awards for long-service employees
  • Flexible work arrangements that prioritize employee wellness
  • Chance to shape the Customer Success function in a growing market
What to Expect (Job Responsibilities)
  • Act as the founding Customer Success Manager for Germany, shaping the role and laying the foundation for team growth
  • Manage a portfolio of key Optima and Breitenbach customers, focusing on renewal, adoption, value realization, and satisfaction
  • Proactively manage escalations and support transitions, ensuring customer continuity
  • Contribute to the development of a repeatable onboarding and success playbook for German healthcare clients
  • Collaborate closely with Sales and Professional Services to develop account growth strategies
What is Required (Qualifications)
  • 58+ years of experience in Customer Success, Account Management, or Post-Sales roles, ideally in B2B SaaS within healthcare
  • Strong understanding of project delivery processes and software support models
  • Excellent stakeholder management experience, engaging at director or executive level
  • Ability to work independently and structure a function from scratch
  • Fluency in German and English is mandatory
How to Stand Out (Preferred Qualifications)
  • Experience working in a matrix organization across global teams
  • Familiarity with the healthcare sector or Workforce Management / HR software
  • Willingness to travel regularly (12 times per month) to customer sites and offices

#HealthcareTechnology #CustomerSuccess #CareerGrowth #EmployeeWellness #B2BSaaS

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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Job Tags

Immediate start, Flexible hours,

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